The offer and sale of products on our website are governed by these General Conditions of Sale.

The products purchased on Albaen.it are sold directly by Alba & N. srl ("Alba & N")

Alba & N is registered in the Business Register of Bari, CF and VAT number 06471190725. The headquarters of Alba & N is in Italy, Provincial Road Trani-Andria Km. 2 - 76125 Trani (BT)

You can request any information from Alba & N through our assistance service:
- assistenza@albaen.it

Our commercial policy:

The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Alba & N that are present on Albaen.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than Alba & N, we advise you to check their conditions of sale, because Alba & N is not responsible for the provision of services by third parties other than Alba & N or for the conclusion of commercial transactions. electronic between users of Albaen.it and third parties.

HOW TO CONCLUDE THE CONTRACT WITH ALBA & N

To conclude the purchase contract for one or more products on Albaen.it, you will need to register as a user and place the online order which will be automatically transmitted to Alba & N.

At the end of the order you will find a summary of the purchased products, shipping costs and the total cost of the order including VAT and transport costs.

The language available to conclude the contract with Alba & N is Italian.

Alba & N may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that Alba & N has not carried out your purchase order, specifying the reasons.

If the products presented on Albaen.it are no longer available or on sale at the time of placing your order, Alba & N will inform you, promptly and in any case within thirty (30) days from the day following that in which you have sent your order to Alba & N, any unavailability of the products ordered.

With the conclusion of the order, you unconditionally accept these General Conditions of Sale. If you do not accept the General Conditions of Sale you will be unable to complete the purchase order.

Once the contract is concluded, Alba & N will send you, by e-mail, a receipt of the purchase order, containing a summary of the information relating to the essential characteristics of the products, a detailed indication of the prices and the method of payment.

The payment methods available on Albaen.it are:

- Advance bank transfer
- Paypal
- Prepaid credit card

Transport costs are always charged to the customer (9.90 per shipment by courier). Any inventories will be processed from our warehouse for free. Transport costs will be borne by Alba & N for orders over 90.00 euros excluding VAT.

WARRANTIES AND INDICATION OF PRODUCT PRICES

Alba & N does not sell used, irregular or inferior quality products to the standards offered on the market.

The essential characteristics of the products are presented on Albaen.it within each product sheet. The images and colors of the products offered for sale on Albaen.it may however not correspond to the real ones due to the Internet browser and monitor used.

The prices of the individual products are inclusive of VAT.

PAYMENTS

The payment methods available on Albaen.it are:

- Advance bank transfer
- Paypal
- Prepaid credit card

In case of payment by credit card, you will be connected to the payments page.unicredit.it, which provides the related remote electronic payment services, without third parties being able to access them in any way.

Financial information (for example, the credit / debit card number or the date of its expiry) will never transit on the Albaen.it website.

In case of payment with Paypal you will be redirected to the page dedicated to Paypal payments.

The information relating to your payments will never be used by Alba & N except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if you make it necessary to prevent or report to the police the commission of fraud on Albaen.it.

The price for the purchase of the products and the shipping costs, as indicated in the order summary, will be charged to your current account at the time of shipment of the purchased products. If a bank transfer is chosen as a form of payment, the order will be managed by Alba & N only after receiving confirmation of the credit from the bank.

SHIPPING AND DELIVERY OF PRODUCTS

The goods will be delivered by courier within 5 working days from the conclusion of the contract.
Transport costs are always charged to the customer (9.90 per shipment by courier). Any inventories will be processed from our warehouse for free. Transport costs will be borne by Alba & N for orders over 90.00 excluding VAT.

Customer service

You can request any information from Alba & N through our assistance service:
- assistenza@albaen.it

RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract concluded with Alba & N, without any penalty in the event of an obvious manufacturing defect and after having sent the relative return form within 15 days from the day of receipt of the products purchased on Albaen.it.
In the event that the return is made for reasons other than factory defect, the transport costs are charged to the buyer.

To withdraw from the contract or replace the goods you must use the return form found on www.albaen.it

After completing the online form, Alba & N customer service will contact the courier to organize the goods collection. The only expenses you will have to bear are those for returning the purchased products only if you decide to use a shipper other than the one indicated by Alba & N. If, on the other hand, you decide to use the forwarder indicated by Alba & N, the costs of returning the products will be at our expense.

The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points, is understood to be exercised correctly if the following conditions are also fully met:

  1. the return form must be correctly completed and attached to the goods within 15 days of receipt of the products;
  2. the products must not have been used, worn, washed or damaged;
  3. the products must be returned in their original packaging
  4. returned products must be sent to Alba & N in a single shipment. Alba & N, in fact, reserves the right not to accept items of the same order, returned and shipped at different times;
  5. returned products must be delivered to the courier within fifteen (15) days from the date you received the products.

If the Right of Withdrawal is exercised following the methods and terms indicated, Alba & N will replace the goods or refund any sums already collected for the purchase of the products, net of shipping costs.

The credit in your favor will be issued within 14 days of receipt / verification of the returned goods by our logistics. We will proceed to activate the refund procedures, once we have verified the correct execution of the terms and conditions indicated above. If the procedures and terms for exercising your right of withdrawal are not respected, as specified in the paragraph "Right of withdrawal", you will not be entitled to a refund of the sums already paid to Alba & N; however, you will be able to get back, at your own expense, the products in the state in which they were returned to Alba & N. Otherwise, Alba & N may keep the products, in addition to the sums already paid for their purchase.

REFUND TIMES AND METHODS

After returning the products, Alba & N will make the necessary checks regarding their compliance with the conditions and terms indicated in the paragraph "Right of withdrawal". In the event that the checks are concluded positively, Alba & N will send you the refund to the bank details sent to ordini@albaen.it as explained above.

Whatever the payment method you use, the refund is activated by Alba & N within 14 days from the date on which Alba & N became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the products. returned.

If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by Alba & N, in in any case, towards the person who made the payment.

Alba & N indicates which forwarder for returning the products. If you decide to use a different shipper than the one indicated by Alba & N to return the products, you will be responsible for the shipping costs, including liability in case of loss or damage to the products.

PRIVACY

You can obtain information on how we process your personal data by accessing the Privacy Policy on the home page.

For any other information on our Privacy Policy you can send requests to the following email address assistenza@albaen.it or to the address of our registered office, Strada Provinciale Trani-Andria Km. 2 - 76125 Trani (BT)

APPLICABLE LAW AND SETTLEMENT OF DISPUTES

The General Conditions of Sale are governed by Italian legislation and in particular by legislative decree n. 24 of 21 February 2014 and 22 May 199 n. 185 on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

All the parties who have signed this contract establish that the Tribunal of TRANI is competent for any future dispute arising from this agreement, or connected to it.
It is understood that before taking legal or arbitration action, the parties undertake to carry out the mediation attempt referred to in Legislative Decree No. 28 of 04/03/2010 as governed by the Conciliation Chamber in its Regulations.

MODIFICATION AND UPDATE

The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on Albaen.it.